T
9-11 May 2017
A
10-12 May 2017
R
11-13 May 2017

FREQUENTLY ASKED QUESTIONS RELATING TO ENTRIES

How do I log in to check my entry details once you have registered?
 
  • Click on the event you are registered for from the home page
  • Log in to the entry system here using your ID/passport number
  • To change your personal details click on “Edit Details”

How do I make a rider substitution?

What you need to know:
 
  • Either team member can enter the substitution application details
  • The cost is R300 per substitution
  • Credit card and EFT payments will be accepted for the substitutions
  • You can come back to pay later, or pay immediately when you do the substitution
  • Please do not assume the substitution is complete until payment has been made and the Substitution Confirmation email has been received
  • Please note all team participants including the race organiser will be notified of substitutions

To make the substitution follow these steps:
 
  • Log in to the entry system here using your ID/passport number
  • You will see a summary screen of your team details
  • Click the “Substitute” button
  • Click on the “Add” button
  • Select the person from the “Current Team Members” box whom you wish to substitute and ensure they are added to the “Members to be Substituted” box
  • Click the “Confirm” button
  • Enter the ID and details of the new team member
  • A summary screen confirming that the substitution has taken place will appear – this means your substitution will be saved
  • Payment can now be made immediately or at a later stage
  • You will receive an email confirming acceptance of this substitution
  • If you are the second rider, you won’t be able to pay and you will need to contact your partner to make payment
  • If you are the Team Lead, click on the “Proceed to Checkout” button to make the payment
  • You will receive an email confirming your substitution
  • If you have any questions, please contact judy@sani2c.co.za.

Am I entitled to a refund?
 
  • Refunds for the 2017 events will only be possible until end Jan 2017. You will receive your entry fee minus 5% admin fee.
  • Under no circumstances will entry fees be carried over to the next year.
  • Please contact judy@sani2c.co.za to request a refund.

How do I change my team name?
 
  • Please email your new team name to judy@sani2c.co.za to be updated.

Can I change my clothing size?
 
  • Unfortunately not.
  • Clothing sizes are selected during the online entry process before checking out and paying.
  • Please note that substituted team participants will receive the clothing size of the initial participant, unless this was changed before 31 August 2016.

To update your details:
 
  • Click on the event you are registered for from the top of the screen.
  • Log in using your ID number/Passport number (whichever you used for registering)
  • Click Edit Details or Edit Products
  • You can then make the changes you want to the participant details or add/change products etc.